Was told a manager will call me back. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Tickets have been legit and delivered as advertised. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Inability to perform job duties. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. A review of Stubhubs file was done in February 2022. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. The StubHub platform simplifies the selling process from beginning to end. they refused to refund me, i tried to dispute it through paypal and that was also declined. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. After the switch, you will enter the email address you use to access the community in order to reset your password. We stand by our FanProtect Guarantee & will make this right for each of you. 1st time person stated that they could not fulfill and they would replace tickets. Find event and registration information. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Yes No Still Need Help? I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. Tap Tickets in the navigation bar at the bottom. Stay away from Stubhub if you're a seller. Ticket Marketplace. Set your ticket price and how you want to be paid. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. Lindsay is the author of this solution article. BBB Business Profiles generally cover a three-year reporting period. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. What is the return policy for StubHub? Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Can the buyer just be refunded when the order was cancelled? Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Click the 'List Tickets' button. Follow the steps below to send a private message: 1. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Terrible. Open the SeatGeek app. stubhub unable to fulfill Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Employee cannot physically perform job. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. 3. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Then again, I would be pissed if I were in his shoes. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. This very issue happened to me. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. Ben - Los Angeles, California. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Event is Sunday so I need to ship ASAP. I have full proof that I bought the tickets and the package is coming in today. That is bull f****** s*** I would call StubHub and raise hell. That's what I'm worried about. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) It's extremely difficult to request help, especially for tech issues. Select the ticket group you'd like to sell. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. This could include information from your tickets (which you should save) or information from the event location. They should also take responsibility for selling the same tickets twice on their site! 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Ticket prices may exceed the face . Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. I have the same issue. . All Rights Reserved. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Complaint Details. I just got my 120% credit, but I would rather have the cash. Hi! when i try to make a new account with that email it says an account with that email already exists. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Transfer my StubHub mobile phone tickets to a family member? Yes I understand the concerns noted and will address this issue as it pertains to StubHub policies. Was this answer helpful? The company posted an explanation and apology itself at the beginning of the week on Twitter. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Something similar happened to me for the Baltimore 13 show. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Let's talk about the normal situations first. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Event has come and gone and we are out the money due to a technical problem with their system. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. 1. I would totally be pissed if I were in your shoes. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." Is there anyway, you can shed light as to why is this happening to me at all? We purchased tickets to a devils game on 1/1/23. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. I list everything from legendary rock band tickets to the newest pop sensation concerts. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You will enter your community username and new password and done! If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. June 17, 2022 I have a question about Stubhubs seller protection. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Stubhub is charging me excessively for the tickets I posted for sale. ', A monetary refund of up to the full purchase price of your tickets. No way to reach them. my guess is that my account is disabled. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Disputing fraudulent transactions - wheres my $. this solution posted abouve is from May '21. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. So it really is pretty rare to purchase a ticket and then have it pulled. Many have been outright rude. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). . It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Danielle is the author of this solution article. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. I have tried mutiple computers and browsers. Very late reply to this comment but OMG YUP SAME. None of these are valid grounds for you to cancel your StubHub sale. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. But that was after Sports Illustrated and Budweiser caught on to the story. Yes This thread, which was posted to Reddit's r/antiwork . StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If I chose the option to get refund no action was required. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. bloomer livestock trailers for sale. Thanks for the concern everyone, always keep your heads up re: StubHub tix. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. If you can't deliver the tickets you sold on StubHub, you need to tell us. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. We send emails as a courtesy when your tickets sell. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will .
