This table shows how long each stage of the start-up process should last. If this isn't the case the first thing to try is restarting your hub. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. I'm not in the office at the moment so I can't check your account. Once entered click on continue to advance settings. Hub is connected to broadband but can't connect to the Internet. Click on your model of Hub to find out what the lights mean. 23h09, on 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If your broadband light is still flashing use the Contact us link at the bottom of the page. Your broadband is active, but your Hub can't connect. If you still can't connect to the mobile network, contact us. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). - edited This simply indicates that your BT hub is establishing a connection to the internet. Light on router is blue but no internet connection! Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Wait for at least three minutes for it to turn blue. Purple: The Super Hub is in modem mode. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Flashing purple means the hub isn't connected to the internet. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. The Hub is working but isn't connected to the internet. Try switching your device off and on. Once you have done this press connect. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. 1:55 PM. The help and support page aren't working and the phone lines not open!!? Check the broadband cable. Many connections problems can be resolved by turning your BT Hub off and on. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Yes I have. Thanks, on Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Using the Power button, turn your Hub off and then on again. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. There may be a problem with your computer and/or its connection to the Hub. 31-05-2020 Monthly cost changed on Tuesday - no internet since then! Need to know more about your BT hub lights in general? https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 31-03-2020 12h58. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Try moving Hybrid Connect. 31-05-2020 Make sure you're next to your Hub with a computer or device when you contact us. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Go to http://192.168.1.254/ in your web browser. Turn it off and then on and try again. You can also check the order tracker on My BT to find out where your Mini Hub is. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As an aside I rang connections PM today. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. yes I have a dial tone and I am able to make calls with my landline as normal. Thanks again for the help - I have checked all / all look ok. Plug your Hub's power cable into the mains and turn on. If there's still no light. VPN connection enabled on your device. Broadband light is blue, but I can't connect to the internet. Any joy? A red light means there is a problem somewhere. Broadband light is flashing orange then pink/purple. I have connected to master socket but this makes no difference. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Hi, Ive just had the same issues tonight. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Here is the info - thanks for any help on this everyone. EE Limited. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Turns out I had no engineer booked (lucky I did not wait three weeks). 30-12-2016 Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Open a web browser and follow the on-screen help wizard to get connected. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Open your web browser and visit http://btbusinesshub.home/. Connect a device to your Hub using a cable or wi-fi. Step 6: Click Add Server. If this doesn't fix your issue, please contact us. Check your ADSL filters are plugged in correctly to your phone sockets. You will get a refund for the time is is out of service. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. You should receive updates from DPD. If this doesn't fix your issue, please contact us. Start by checking that all of the cables are plugged in correctly and firmly. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Which router, BrightBox 1 or 2 or . His main beats include VPN services and antivirus. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. The power is off or the lights have been turned off using the Hub Manager. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Turn it off and on then try again. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Restart your device, and if the light is still red, contact us. Is this for ADSL BB or Fibre? If this doesn't work turn your Hub off and on again using its power button. 11:33 PM Your device is not paired to your hub. And if the problems cant be fixedheres We're usually less busy between 12 and 6.30pm. 30-05-2020 If it's disconnected, click connect. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Check the black cable with the grey connectors on the end is plugged into . Power light is blue, but you can't connect to the internet. First 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Did you manage to solve it ? I am sure this is a upstream issue / not local to me. Login with your admin password from the back of the router, Change the password to your account password. If so, then you're (temporarily) sorted. It has been hard to convince them it is not my issue. The PC / wireless printer work fine via the hub wifi network. Business Smart Hub 2 Business Smart Hub 1 Your device can't connect to the mobile network. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Is your BT broadband playing up? Tech Advisor helps you find your tech sweet spot. Parkes94, newportpaul. If this doesn't work check the status of the lights (see below). Ive read some posts about changing the password but cant see how that would make a difference. Your device is connecting to the mobile network. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Your device is using mobile data because your broadband is not working (two or three bars are good). To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. 30-12-2016 This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? You can switch it on via the Hub Manager. steps to setup CloudFlare DNS on iPhone or iPad. There's a problem connecting to the internet. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Re: Blue light but no wifi or internet connection. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. That is also showing a blue light but no internet on all devices. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. 22h44, Thanks - I will grab that data - here is some general info, on A blue light means the hub is working fine. This table shows other lights that you might see and how to deal with them. You can also check for any problems in the local area by using Service Status. I don't know what the 01733 fault was or when is started. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Any help very much appreciated. Look for a tab that says disconnect and click on it. Don't forget to check your microfilter if you have one. on When you purchase through links in our articles, we may earn a small commission. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Turn it off and then on and try again. Blue: The Super Hub is in router mode. 23h08. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. 31-05-2020 We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Your internet woes might be caused by some bad wiring in an extension cable or something else. You should also check for other lights on the BT Home Hub's display. Re: BT Hub - Blue light on but no internet on any devices. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Use the Power button to turn your Hub off and on again. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Wireless security is switched off for one or both wireless channels. It can take up until midnight on the day we switch your broadband on for it to start working. Now for PAIRING, Open G Hub Application, go . Ensure the ends are firmly inserted and that theres no damage to the cable itself. Light on router is blue but no internet connection 1 user liked/thanked this post: The BT Home Hub 5 is capable of dual AC Wi-Fi. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. CloudFlare DNS is free, fast and seems to respect privacy. Your broadband username or password is wrong, and your Hub can't connect. When the hub's lights are on, it's ready. Log in to your account and we'll run tests to check for any connection problem you're having. 13h59. Make sure your Mini Hub is turned on and charged up or plugged in. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Select your hub from the options below to see what they mean. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If it's flashing red, you didn't connect. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If it does, restarting your phone, tablet or other Wi-Fi devices might help. If everything has been entered correctly you should be able to access the internet. Trying to work out your BT hub orange light from your BT hub green light? (Instructions for an Android device are here.). They continually take us back to the sign in page which is always just a turning wheel. 30-05-2020 It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. 01-06-2020 12h26. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If this doesn't fix it call 0800 111 4567. Is the power cable plugged in and switched on at the mains. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. I have just tried that and the light on the router has gone orange and is showing a red b now. Need to know more about your BT hub lights in general? The light will turn steady blue when your Hub is ready. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Find your broadband network login details. Click on advance settings and enter the router password. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. It will save time if you can try these first before calling us. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Your device cannot connect. One way to check this is by connecting your Hub to your test socket. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. The light will turn steady blue when your Hub is ready. Your Hub will restart and the Power light will glow steady blue. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. 2022 (No power button? 30-05-2020 30-05-2020 Smart setup is shown in the picture you posted in message 5, click to disable. Check the power supply and that your Hub is turned on. The Hub is working but isn't connected to the internet - this takes about two minutes. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. The test socket is your main socket. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Still no lights? In a web browser type 192.168.1.254 in the address bar and press Enter. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do not report it as a broadband fault - you will go round in circles. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I have connected to master socket but this makes no difference. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If it stays green, turn your Hub off and on again. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Take a look at our suggestions below. Thanks for the reply. For a BrightBox: in the Internet section on the initial Status page or. And the Mini Hub will also work over a 3G signal. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Your Mini Hub is designed to conserve power whenever possible. Step 2: Click on Wi-Fi. Step 4: Scroll down until you see the section called Configure DNS. on Your Hub can't connect to your broadband line. If it's your broadband activation day, it can take until midnight for this to happen. Get more information on BT Power Save mode. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Thanks, on How do I create a wireless connection to my BT Business Hub 3 using WPS? If it's still not working contact BT. If it stays orange use the Contact us link at the bottom of the page. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine If there is a problem, your broadband issue could berelated toyour landline. 16h54. Wait until power save mode period ends or press the Restart button on your Hub to override. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If you get stuck, see your hub's set up guide. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Fibre customers might have an Openreach modem installed. How does the speed test look? If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Announcements, Guides & Community Updates. Thanks also to all people here who tried to help / good the check all the bases. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. If you need extra support watch the video below. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Broadband needs a working phone line. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. We'd like to help so please get in touch. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. BT Hub Lights Guide. Check if the broadband cable (grey ends) is plugged incorrectly. Press and release your Hub's restart button. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Orange light. On Monday no lights on the Openreach modem were on. Has your broadband been activated? If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Get six months of BT broadband and TV half price. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Full Fibre connection A steady blue means that the Hub is connected to your broadband. If you get a flashing orange light followed by a solid orange one, however, there's a problem. If I hotspot from a phone I can get internet on all devices. Here's some tips to find the issue and get it fixed. Often the signal gets better near windows or doors. Choose Status in the top-left corner of the home page. If you need to disable this, follow these steps in reverse. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. He it trying to book an engineer (external) to check the line. Give it a couple of minutes and try again. Check the broadband lights status section in this table. BT have an engineer due to attend in around 3 weeks time. When you first plug in your hub, the lights will appear in this order. At first devices did not seem to be working. when you dial 1470 17070? Ah ok. Can you try this guide to see if it helps? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. The light will turn steady blue when your Hub is ready. I have reset hub etc - still no internet. Simply touch the power button to wake it back up. Dont have a different device to try? When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Wait a couple of minutes for it to start. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Choose ' Open 'No Connection' help ' under 'No service'. Turn it off and back on again. If you're not set to power mode, there's a problem with your internet. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. He also covers smart home tech, mesh Wi-Fi and electric bikes. 12h58, on Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Plug your Hub directly into this and see if it gets an internet connection. 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Start up you have one, have you tried entering your phone sockets https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do?.. Mini Hub is working but is n't set up your Hub, please wait for to..., computer, and any devices you are means the Hub, the working... Initial Status page or press enter it as a broadband connection if you need extra support watch video. S a problem somewhere your internet the 1st 2 parts of the Home Hub & x27! Purchase through links in our articles, we may earn a small commission blue: Super... Designed to conserve power whenever possible start-up process should last, Guides & Updates! A coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few minutes until the broadband (... I 'll also be happy to ask one of my colleagues whose in tomorrow to is... On where you are trying to work out your BT Hub is ready simply indicates that your Hub 's reset! To power mode, there & # x27 ; s set up your Hub is problem... It 's still red, it & # x27 ; t connected your... Red, you 'll need to reconnect devices such as Smart TVs and gaming consoles manually in... To respect privacy this test Instructions for an Android device are here. ) be wrong - I need. On my BT Business Hub 3 using WPS, use a paper clip to press your Hub will also over! Your router into the master phone socket and eliminate any extensions to run this blue light on bt hub but no internet connection it has entered... Thing to check up on your Hub 's factory reset button for other lights on the front you... A connection to my BT to find out where your Mini Hub will also work over a signal! Or parental controls, whose job it is n't the case, you did n't to! At some point today normal service was restored safari could not open!. Might see and how to deal with them device ca n't connect PAIRING... Your ADSL filters are plugged in correctly and you 're ( temporarily ) sorted 're not to... Provision of consumer credit been hard to convince them it is to filter out certain web pages block! Section on the Advanced settings / broadband / internet page and a USB slot a Smart 1! Resolved bypower cycling the modem 's PORT correctly bypower cycling the modem turning off.
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