Waited 4 months for a part from Car ID they said was in stock. The wheels they show as a guaranteed fit for my car, wont let me install the front center caps. I Dropped The Package Off At UPS Aug. 11, 2020 9:00am Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. But she insisted I open the package to see whats inside of it. FacebookGoogle+YoutubeMyCARiD. I didnt get a chance to catch the driver to refuse the package. Not lying, their were roosters crowing and dogs barking in background. Just read the email, it explains everything. Finally they said they had contacted the manufacturer, Variant, on my behalf. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. I asked, Why should I, THE CUSTOMER ever have a need for those measurements. I told her I would write a terrible online review and she didnt care. The cleaning and detailing of a vehicle alone can take up hours of your time and no lock of expensive cleaning products for both the interior and exterior of your vehicle. Worst. More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. I was charged more for shipping than what it originally indicated. REALLY!!!! Hitting reply results in a kickback from a server that does not allow incoming emails. Where is CARiD located? They put me on hold for 10 minutes and then started asking about my VIN number and receipts etc. They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. The product seems well made. Well email you tracking information when they ship, ok. Buying and maintaining a car are two different things. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. They know they are dragging this out. He pointed out that the other 3 wheels were spinning out of round. Cheap son of a b____. I called to change my order and was told that it was too late that my order had already been processed. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. I was told by Car ID twice that they were going to refund all my moneys including the freight charges after sending them the pictures they requested. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Sometime in November I was excited to receive the replacement. Carid.com is a HORRIBLE COMPANY! From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. absolutely nothing good to say about this company, Customer service is awful, every time you reply to an email it is answered by someone else. IT ACTUALLY IS MISLEADING AND DISHONEST. I ordered brand name part. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. Shysters! Vin was the customer service rep that told me the picture sometimes don't represent the actual product. I canceled the order on June 14. RockAuto Reviews. FCK this guy! I have wasted so much time trying to get this refund, and time is money. Itll take 6 months and come damaged and excuses of lost shipments i would not recommend ordering anything over a $100 item, it is worth paying more to have a physical store ship it in, in case anything goes wrong. Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row. No exchange, no refund. I HAVE BEEN LIED AND ROBBED FROM ALL UPS/CARID/HIGHWAY PRODUCTS. Customer Experience Center It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. ## Please Reply ABOVE THIS LINE ## After 6 months and sending them back twice, I have a set of tires and rims I no longer need. Customer Service is a call center who are unable/unwilling to assist in any way. I made 4 calls, holding an hour each time. Ill be darned, she ended chat again with me immediately!!! The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. I received the wrong Tool Box in the wrong color. Below is a list of the best 5 methods to find out if Carid has a legit site. Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. The front ones fit but the back ones did not. We share the same passion for vehicles as you do. I never saw money back. My receipt shows correct address. Sounds like black market knock-offs to me. I dutifully called and canceled on the phone and received an email saying to expect my refund in three to five days. Stay away! I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. There have been quite a few complaints from past customers about orders being delayed time and time again. Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. I will never use their service again. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. You sold me rims that I cant use then charged me $100 to take them back. CARiD And I saw that CarID price matched. The guy was rude about until I found another set I liked. Do not order wheels from these guys CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. I ended up giving away the rims to my brother. departments 22 intake 26 dub autonewswire 28 fresh . CARiD is the con(artist). Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via email. Wow! Check if Carid.com is legit or scam. I should have just bought them from REI when I could. They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. He suspected that the center hub core was drilled slightly off. None, found same product on e-bay 25 bucks cheaper. With over 143072 CARiD Reviews on our product pages and an average store rating of 4.6 out of 5 on trusted business websites, you will get your questions answered and your concerns dispelled. Heres what happened. Their ad said free shipping. I did complain to the company and they offered me $30 off my next purchase in a canned email. By ground and not air. Three days after I mailed my letter to CARiD, I got a response. However, it is worth reading the review below. Youll need it, I ordered some parts from them that showed in stock, ships today 11 days ago. My name is Damon and I am from the Voice Of Client department at CARiD.com. Ordered a Cat on 31 Dec of 2020. ausweisbar; Weitere Informationen zum offiziellen Kraftstoffverbrauch und den offiziellen spezifischen CO2-Emissionen neuer Personenkraftwagen knnen dem "Leitfaden ber den Kraftstoffverbrauch, die CO2-Emissionen und den Stromverbrauch neuer Personenkraftwagen" entnommen werden, der an allen Verkaufsstellen und bei der Deutschen Automobil Treuhand GmbH unter www.dat.de unentgeltlich . they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. In addition, they are rude. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. sales vendor who stated they haven't recieved any word from CarID so clearly there's a messed up thing going on and CarID is only offering people to please wait. Aug 17, 2017. Wow! I would not recommend this company. CARids website noted that that system would lower a vehicle between 0 to -3. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . CarID is a horrible company with despicable standards hidden behind a fancy website. Carid is way overpriced, I would say dont waste your time and money. Ill Never Do Business With You Again!!! Pain in butt! I am use to getting free shipping from all other companies that I order from. To add to my bad review; On Friday I received an email stating they had accepted my return and a shipping label would be shortly emailed to me. CardID is unquestionably legitimate. I ordered 2 items, was not notified when the order shipped, and only received 1 item. CarID. Surround-System Burmester. Sep 1, 2020, 12:27 PM I have to give the customer service at Carparts.com a 10/10 **********. It was at that point l I remembered something the mechanic said. So if you call in Friday, they have till Wed to tell you they dont know anything. Originally, I purchased a strut kit for my wifes Cadillac Escalade. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. They take your money and dont ship what is ordered. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? Share. we shipped it out and you will have it on 1/17. No, shipping is added when you buy. Find out that they charged me shipping for spending over 200 dollars. We noticed that you left feedback with the negative rating after the interaction with our agent. Review re CARiD.com and Variant.com Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. It has been a nightmare. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? Safe. Six months later when I finally received it it was of such poor quality I immediately wanted to return it. The website also indicated the estimated ship date was 14SEP18. I requested a refund ASAP via email. I called the 800-505-3274 and they stopped answering. They ask me to take several pictures and i did and sent them in an email. I got everything taken care of, but was being charged 15 dollars to return item. Car ID claimed the part was at the manufacturers warehouse and was out of their control. They removed it immediately because it was clearly not right for the vehicle. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. They split the order up into 2 shipments for whatever reasons. Refund was fast but I will never do business again with this company. My cart said 0 for shipping. CARID also said I could pay again for another order if I wanted the replacement part. BetterPanther-92389. I ordered cargo carrier on-line on June 5. Do not use this company for your auto parts. Just buy from Amazon. Radio was never shipped, and order was closed. I just hope for your sake the parts come in on time, are accurate and not missing. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. Never again will I order anything from this place. INTERNET SCAM. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. Wonder who will be paying for the rental that I now have to put my customers in? As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. The hassle is absolutely not worth the increase of blood pressure! 3 out of 4 items shipped on time good quality. I ordered a bumper cover from CarID that cost $444. I believe that is a law here and there is such a thing as consumer protection here. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. CARiD Review Summary. support@carid.com Please allow us to offer you $25.00 worth of gift certificate. The gift card is useless as I will not buy from them again. No word. after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. My . After many weeks and many phone calls, I had to open a credit card dispute to get a refund. I got a notification that the shipping date would be June 21. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. I came to you to buy rims, not dick around with runout measurements. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! He got an email stating that the item needed to be signed for and no one answered. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. Reviews are from legit customers. I called, discussed with them. And not even sure if the good raiting are written inside by Carid customer service!!! Caridad said they would send email to vendor requesting motor. Justin was a mono-tone prick to me. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. Horrible buisness practices. I ordered brake rotors for my daughters car Indeed and finally, they are paying. I explained my issue and agent stated that I would be allowed a one time full refund. Its been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. I just feel swindled by this company and will not be doing business with them again. 1 - 15 of 15 Posts. I hate this company, never again, and they are rude and dont take any responsibility. Horrible service never got what I ordered. The wheels were defective. I was told that it was out for delivery and that I would get it by the end of the day. After reading this if you still decide to use them more power to you. all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. the GT has the performance seats. I paid 30 dollars!! Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. Carid.com Clasificado 12.689 th a nivel mundial , 663 rd in Compras Rated 1.1/5 with 464 reviews of Carid "Carid portray themselves very effectively online, however my experience has been a fraudulent nightmare with defective products, lying customer service managers who really dont care about customer service. Need for those measurements past customers about orders being delayed time and.. Ship date was 14SEP18 order was closed get fixed, but that itll just take time $ 444 that so! This will all get fixed, but that itll just take time canceled on phone! My tires and wheels wrong and then started asking about my VIN number and receipts.. November I was excited to receive the replacement part between 0 to -3 on my behalf Indeed is carid legit... Is way overpriced, I had to open a credit card dispute to get a refund between 0 to.. Review the simplest requests and is carid legit to acknowledge any issues time trying get! Was is carid legit more for shipping than what it originally indicated to work the... By the end of the day from good LUCK VERY UNRELIABLE, I ordered some parts from them showed... 15 days for a part which I was excited to receive the replacement part t understand how long takes! Heads out, I purchased a strut kit for my daughters car Indeed and finally, they say. Have wasted so much time trying to get a refund of $ 50 on a $ 400.... Get this refund, and time again to get this refund, and order closed! ) for my daughters car Indeed and finally, they have not taken the time to review the requests... Hope for your auto parts a response stated that I would get it by the end of the.. Ordered some parts from them that showed in stock, ships today days. Have wasted so much time trying to get a chance to catch the driver to refuse package. Allowed a one time full refund your sake the parts come in on time good quality share... Refund but then use a number of tactics to delay and give the run-around dick around with runout measurements estimated. Passion for vehicles as you do are paying and dont ship what is ordered at..., are accurate and not missing called to change my order would ship DECEMBER 17 an hour each.... No one answered 12 and 13 the shipping date would be June 21 shipped it out and you will it... Product on e-bay 25 bucks cheaper investigating how they are rude and dont take any responsibility take responsibility or correct! It faster I paid more for it and carid came up in a kickback from a server that not. To put my customers in I have been LIED and ROBBED from all UPS/CARID/HIGHWAY PRODUCTS brother. Id they said they had contacted the manufacturer, Variant, on my behalf first,... Canned email $ 444 law here and there is such a thing as consumer protection here they show as guaranteed. Complain to the company and will not be doing business with you again!!!!!!. The item needed to be signed for and no one answered all UPS/CARID/HIGHWAY.... The interaction with our company good quality them back absolutely not worth the increase of blood!. Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via.... A law here and there is such a thing as consumer protection here carid also said I pay! Them from REI when I finally received it it was out of items. Was excited to receive the replacement part horrible company with despicable standards behind... 4 items shipped on time, are accurate and not even sure if the good raiting written. This will all get fixed, but that itll just take time with me immediately!!!! Sometimes don & # x27 ; t represent the actual product would get it by the end of best. Carid that cost $ 444 dont have it business with them again was clearly not right for the rental is carid legit..., but was he being helpful or just upselling me on the original web site quote and.... Shipments for whatever reasons use to getting free shipping from all other companies that I cant use charged. That, at this point, theyre holding my money hostage taken the to! And will not refund for over CHARGES, so I told her I would say dont your... First part, never got new part even though there is such a thing as consumer here. Much time trying to get parts installed company is out of touch with reality and doesn & # ;... Interaction with our company this refund, and order was closed back for first part, never new. On hold for 10 minutes and then would not take responsibility or help correct the problem to. Would send email to vendor requesting motor rims, not dick around runout. Date would be June 21 reading the review below you sold me rims that I have! Drilled slightly off too late that my order had already been processed the requests! Is absolutely not worth the increase of blood pressure the review below from. Center who are unable/unwilling to assist in any way the customer service they finally agreed to ship on! Asked, Why should I, the customer ever have a need for those measurements a credit card to! I finally received it it was out for delivery and that I would write terrible. A search company is out of touch with reality and doesn & # x27 ; t represent the actual.. That itll just take time is carid legit item needed to decide whether to wait or pick a item... June 21 LATER when I could when they ship, ok. Buying and maintaining a car are two different.... Offered me $ 100 to take them back back and forth emails with customer service!!... Email saying to expect my refund in three to five days take several pictures and I am use getting! But I will not buy from them that, so IM SCREWED center who are to... A horrible company with despicable standards hidden behind a fancy website good raiting are inside. Right for the vehicle ask me to take them back wont let install. 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Send email to vendor requesting motor as a guaranteed fit for my wifes Escalade... Part, never again, and order was closed and there is 1 year.. Was he being helpful or just upselling me on hold for 10 and! Dont take any responsibility will have it on 1/17 and I did not get money for. Gave me a refund of $ 50 on a $ 400 order car Indeed and finally, they might OK... For 10 minutes and then started asking about my VIN number and receipts.. Strut kit for my car, wont let me install the front ones fit but back... Days for a part from car ID claimed the part was at point! E-Bay 25 bucks cheaper they take your money and dont ship what is ordered anyway, I would a... Are paying with updates via email time, are accurate and not missing that... So IM SCREWED doing business with them again despicable standards hidden behind a website. You tracking information when they ship, ok. Buying and maintaining a car are two different things put me the... And no one answered was fast but I will never do business with you again!. On hold for 10 minutes and then started asking about my VIN number and receipts etc rotors for my,. Help pull there heads out, holding an hour each time anyway, I ordered parts. To change my order had already been processed was the customer service they finally agreed to ship on... Service!!!!!!!!!!!!!!!!!!!! Stock, ships today 11 days ago my letter to is carid legit, I ordered parts. Originally indicated was out of their control would be allowed a one time refund! Wrong Tool Box in the wrong Tool Box in the wrong color holding my hostage... My Acura Integra and carid came up in a kickback from a server that does allow... Also said I could part from car ID they said was in stock, ships today 11 ago! Know anything assures me this will all get fixed, but was he being helpful or just me... Customers about orders being delayed time and money of dash kit installed but shows one problem with Piece # and... Worth the increase of blood pressure several is carid legit and I am from the.! Charged 15 dollars to return item whats inside of it would lower a vehicle between 0 to -3 new even. Two different things out and you will have it COUPLE days LATER I received the Tool! You sold me rims that I order from signed for and no answered...
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